Online Shopping Shoes And Goods Not Hard To Return

"P", recently, Miss Liu complained to the youth newspaper "Lao Luo help you busy" interactive rights protection column. Through the fan China official flagship Mall (hereinafter referred to as "Fan Si Cheng"), online shopping < a target= "_blank" href= "//www.sjfzxm.com/" > shoes < /a >, the shoes received were not consistent with the original order shoes, and it was difficult to return goods within seven days.

In July 31st, after the reporter contacted Fan Si mall, the other side did not respond at the moment.

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< p > Miss Liu said that she bought more than 300 yuan of shoes in fan's Mall in July 20th: VANS/ fan spring black and white stripes / women's casual shoes VN-0XG8AQ3 / color (puppy) printing, when the other side delivered door-to-door, her father signed for them.

When I went home, I found that the shoes were different from the shoes on the original order, so I decided to change the goods.

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< p > "I received the online customer service staff on the same day when I received the goods, and the final answer was" let me wait. "They will check with the warehouse staff before contacting me.

Liu Xiaojie said, the other side "has not contacted for a long time" after she asked the customer service again, the answer was still waiting, and so on. "After that, customer service, as long as I saw the recipient's name, I disconnected the conversation, and finally I couldn't even connect customer service."

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Liu Xiaojie told reporters that she doubted that fan had set up a firewall for her computer, and then contacted the fan customer service with another computer. The link was really connected. The other side said he would like to provide a replacement service, and agreed to inform her return address in July 30th. "I didn't think it was a tactic of slowing down. They didn't tell us the return address. When we used the computer to prepare for reconnecting with the replacement, we couldn't get in touch. The online customer service became a message, and the phone was still stuck."

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< p > according to < < a href= > //www.sjfzxm.com/news/index_q.asp > > < < /a > >, customers can enjoy "seven days no reason to return goods" if the purchased goods are not perishable food and so on, and businesses can not artificially obstruct "seven days without reason to return".

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< p > reporter noted that on the official website of FUS mall, customer service message column was called "seven days free" a href= "//www.sjfzxm.com/news/index_q.asp" > replace /a > ", but on Miss Liu's receipt express," the sender's detailed address "and" originating place "are blank.

In July 31st, the reporter did not respond to the situation after he showed the customer service to Fan Si mall.

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