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Do You Use "Smile" To Receive Customers?

2011/4/15 14:42:00 40

Did you do anything else when you chatted with your customers? For example, by typing a

Webpage

When I was playing a game or watching a movie? I had, I wasn't very busy when I was watching a movie or playing games while talking about customers, but at first I didn't feel anything. But for a long time, it was gradually discovered that when I was playing, the customers were very normal inquiries. All of them could become nagging, grimming and explaining ten questions. I might have simplified them to two or three words. So the message to customers is that your service is not enthusiastic and the attitude is rather stiff. So if you have the habit of being side with me, then it is best to quit as soon as possible, if not, then do not sticky.

Although this time the client may be left behind, he is unlikely to turn around, because your service is uncomfortable.

All noticed

Wangwang

There are a lot of smiling faces, smiling, naughty, cute and shy. These expressions need not be used by me. You can always use them at the right time. What I want to say is: are you smiling when you talk about customers?

I used to say that customers just smile and I just do that.

along with

Customer

的越来越多，每天真的很累，一早起来开始忙碌一直到晚上12点，一天接待N组客户，起先还好呢，到了中午的时候疲惫就来了，于是在下午接待客户的时候状态就不怎么好，就拿让所有卖家无奈的砍价来说吧，砍价是一种很正常的行为，虽然我们是一口价，但是基于现实中或者有的网购的经验来看，买家认为肯定有可能给优惠的，如果多数买家朋友是问一问也就很简单的，可是难免有些客户是属于很能杀价的那种，除了店里的优惠活动以外，额外在像你协商一个，有的时候碍于各种因素你答应了，可是他确又不满足，继续在像你讨要，这样的客户真的让人很头疼，所以后来我的心态也就渐渐的不平稳了，加之疲惫，基本上这类客户都流失了。

To put it plainly, this is a big loss for every shop.

How can we save it?

In fact, my rescue was purely unexpected. One morning, a friend sent me a very lovely text message: "the food is delicious, and their classmates love to eat. After they finish eating, they buy a lot."

(I am a food seller) I am very happy to see this message. I am sure that my product affirmed my efforts.

So one day, I always can't help thinking of this short message. Basically, one day is talking cheerfully with all the customers. As a result, I found that when I was very happy to laugh at the talk, the mood of the customers was also surprisingly good. Many of the theories of killing and killing were laughed at, and some customers even made fun of me.

The second day, in order to test this is not accidental, I opened the evaluation page in early morning, looked at the buyer's friend's various kinds of evaluation, very happy, very happy, when I was happy, I laughed, picked a few very interesting comments, I remember a day, idle I think about it, very tired, but the meaning is not the same, the second day experiment effect is very good, so I start to be very conscious everyday to make myself happy and happy at all times.

Although sometimes it is unavoidable to be tired, but I am striving to achieve every customer's entrance, no matter he can not see my smiling face, I will smile to him, the intention laugh will be contagious, the other side customer can feel, this is a kind of professional spirit.

Everyone is in a good mood and everything is OK.